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stereohaven · 02-02-2012, 11:44

I have only been with Virgin Media since October and was a long time Sky customer before then and for me, VM's problem does not relate to the TV channels they have or don't have.

I like the TiVo, the Broadband is the fastest I have ever had and even the useless SuperHub is bearable compared to the old Sky Router I had...

...but, I have never, ever, experienced as many faults with a service as I have with VM.

Putting aside the major outage a few weeks back, I have lost my Broadband on 17 occasions which have required a reboot (yes I have counted), and 3 times due to a local fault.

With the TiVo we have had problems with On Demand streaming, occasional pixelation on Live channels and complete loss of TV for an hour or more twice.

That is why I would begrudge paying more to VM, because they can't even deliver smoothly what I pay for NOW! Unless something magical happens between now and when our contract ends, we will return to Sky, especially as they will have an Unlimited Fibre product by then.

You can have all the toys and speed in the world but the network just isn't able to support it consistently, which equates to a poor customer experience, something I am not prepared to pay £60+ a month and rising for.

02-02-2012, 11:44	#78
stereohaven Inactive Join Date: Nov 2011 Location: Surrey Age: 51 Services: Virgin Media TiVo, V HD Box, TV XL, Broadband XL, Phone M Posts: 112	Re: TV price rises I have only been with Virgin Media since October and was a long time Sky customer before then and for me, VM's problem does not relate to the TV channels they have or don't have. I like the TiVo, the Broadband is the fastest I have ever had and even the useless SuperHub is bearable compared to the old Sky Router I had... ...but, I have never, ever, experienced as many faults with a service as I have with VM. Putting aside the major outage a few weeks back, I have lost my Broadband on 17 occasions which have required a reboot (yes I have counted), and 3 times due to a local fault. With the TiVo we have had problems with On Demand streaming, occasional pixelation on Live channels and complete loss of TV for an hour or more twice. That is why I would begrudge paying more to VM, because they can't even deliver smoothly what I pay for NOW! Unless something magical happens between now and when our contract ends, we will return to Sky, especially as they will have an Unlimited Fibre product by then. You can have all the toys and speed in the world but the network just isn't able to support it consistently, which equates to a poor customer experience, something I am not prepared to pay £60+ a month and rising for.