Cable Forum - View Single Post - VOD Intermittent breaking up with on-demand content

philquinney · 01-02-2012, 09:46

Hi Everyone,

We're having some trouble when viewing on demand content; either through iPlayer or Movies on Demand. After a random period of time the picture will start to break up and the sound will be distorted.

This is only intermittent. Sometimes we can watch a program with no problem, other times its impossible to watch a program because it starts as soon as we start playing it.

We've had one technican out who changed the tap in the green cabinet, and then the fault was escalated to the "network team" but we heard nothing back. I reported it again at the weekend and another technician was sent today who checked the signal levels and said they were fine. However, he said there was a national fault at the moment which wasn't due to be resolved until the third or fourth week in February and that it was affecting all customers!

The service status page in My Virgin Media shows no faults though...

Can I ask if there is a genuine national fault causing intermittent breaking up of pictures with on demand content?

Thanks,

Phil.

01-02-2012, 09:46	#1
philquinney Inactive Join Date: Feb 2004 Posts: 80	Intermittent breaking up with on-demand content Hi Everyone, We're having some trouble when viewing on demand content; either through iPlayer or Movies on Demand. After a random period of time the picture will start to break up and the sound will be distorted. This is only intermittent. Sometimes we can watch a program with no problem, other times its impossible to watch a program because it starts as soon as we start playing it. We've had one technican out who changed the tap in the green cabinet, and then the fault was escalated to the "network team" but we heard nothing back. I reported it again at the weekend and another technician was sent today who checked the signal levels and said they were fine. However, he said there was a national fault at the moment which wasn't due to be resolved until the third or fourth week in February and that it was affecting all customers! The service status page in My Virgin Media shows no faults though... Can I ask if there is a genuine national fault causing intermittent breaking up of pictures with on demand content? Thanks, Phil.