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chrispy2000 · 29-01-2012, 17:41

A couple of months ago I changed to the Addict tariff and every month since I've had to phone CS to get the allowances added. This month when I phoned I was told there was a fault and wouldn't be fixed for 24 hours. I ask what happens if my phone connect to the internet (you know what these smart phones are like). I was told I would be charged for it. I moaned and said It's your fault so why should I pay. Very begrudgingly I was told I would be refunded.
Well the next day it still wasn't add so I had to phone again, this time they were put on straight away. Whats annoying is that if you don't complain about it you get charged to phone them, OK it's only 10p but why should you be charged for their faults.

Has anyone else had this problem?

29-01-2012, 17:41	#1
chrispy2000 cf.addict Join Date: Mar 2009 Location: Peterborough Services: Maxit,V6, BB 100Mb, Virgin Mobile Posts: 323	Addict tariff problems A couple of months ago I changed to the Addict tariff and every month since I've had to phone CS to get the allowances added. This month when I phoned I was told there was a fault and wouldn't be fixed for 24 hours. I ask what happens if my phone connect to the internet (you know what these smart phones are like). I was told I would be charged for it. I moaned and said It's your fault so why should I pay. Very begrudgingly I was told I would be refunded. Well the next day it still wasn't add so I had to phone again, this time they were put on straight away. Whats annoying is that if you don't complain about it you get charged to phone them, OK it's only 10p but why should you be charged for their faults. Has anyone else had this problem? __________________ Chris ______________________________________________