Cable Forum - View Single Post

jamiefrost · 25-01-2012, 08:18

I agree with you reading other forums it's seems high utilisation is a very low priority for Virgin. People are given a fault number with a fix months in the future with the date being pushed back a regular occurrence.

I will give retentions a call as I'm not prepared to accept the current situation and I'm not sure if we are still under contract be even if we are I will go for cancelling the broadband without penalty as I don't consider it fit for purpose.

Looks like I'll end up have 2 phone lines as I need to keep virgin for tv as we cannot get sky it just won't get used.

J

25-01-2012, 08:18	#5
jamiefrost cf.geek Join Date: Feb 2004 Services: V+, XL TV and Phone XXL BB Posts: 812	Re: How bad does it need to be? I agree with you reading other forums it's seems high utilisation is a very low priority for Virgin. People are given a fault number with a fix months in the future with the date being pushed back a regular occurrence. I will give retentions a call as I'm not prepared to accept the current situation and I'm not sure if we are still under contract be even if we are I will go for cancelling the broadband without penalty as I don't consider it fit for purpose. Looks like I'll end up have 2 phone lines as I need to keep virgin for tv as we cannot get sky it just won't get used. J