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Re: How bad does it need to be?
Sorry about my downbeat assessment but I firmly believe that it isn't far short of the mark. With probably 90% or more of their customers getting close to what they are contracted for I guess VM don't see the 10% who aren't as mattering in the least. All they get are a few snotty posts in forums which 99.9% of potential customers won't even see so why should they bother when fixing those issues will impact their bottom line?
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