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dunc.58 · 23-01-2012, 09:57

Hello,
Sorry if I'm going over old ground here but I'm not very cyber savvy and could do with some advice please.
I have Virgin Media broadband upto 10mb and on the speed test its always over 9mb, I pay £21.50/month for what they say is Medium broadband, thats for broadband only as I'm hard of hearing and the phones not much use to me.
The problem I have is I can't play videos on Youtube, BBC Sport website etc etc they start for a few seconds and then stop no matter of refreshing will make them go any further.
Its not my devices thats the problem as I can play them fine at other places that are supposed to have upto 10mb connection, the devices being a laptop, a netbook and a Ipad.
The broadband goes through the Modem to a wireless router and the signal strength is classed as excellent as its in the same room as I usually us said devices.
I have emailed VM on many occasions about my problem and after several emails telling me to phone/me saying I can't, they ignore me!
What can I do, I don't fancy having to pay BT to install a telephone line so I can get someone elses Broadband.
Any advice would be most welcome.

23-01-2012, 09:57	#1
dunc.58 Inactive Join Date: May 2006 Posts: 7	Streaming Video Trouble Hello, Sorry if I'm going over old ground here but I'm not very cyber savvy and could do with some advice please. I have Virgin Media broadband upto 10mb and on the speed test its always over 9mb, I pay £21.50/month for what they say is Medium broadband, thats for broadband only as I'm hard of hearing and the phones not much use to me. The problem I have is I can't play videos on Youtube, BBC Sport website etc etc they start for a few seconds and then stop no matter of refreshing will make them go any further. Its not my devices thats the problem as I can play them fine at other places that are supposed to have upto 10mb connection, the devices being a laptop, a netbook and a Ipad. The broadband goes through the Modem to a wireless router and the signal strength is classed as excellent as its in the same room as I usually us said devices. I have emailed VM on many occasions about my problem and after several emails telling me to phone/me saying I can't, they ignore me! What can I do, I don't fancy having to pay BT to install a telephone line so I can get someone elses Broadband. Any advice would be most welcome.