Quote:
Originally Posted by joglynne
Makes me wonder why any one is still on M in that case. Maybe it's time that S and M disappeared and simplified the tier line-up.
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Because to move customers across to L requires a code change on the system. That's fine when it's requested, but if you do that for all those on it, it could cause a lot of customers to call in as it would show up on the bill
Easier to do the same as Virgin are doing with 50 and 100Mbit. Make them them basically the same tier in everything but name via network changes
S is only there to offer to customers who only care about the cost of broadband, so generally is used by Customer Relations only