Just to point out a couple of things here
1) It is completely correct that you start a new contract when you move house. This is in the standard customer terms here
http://shop.virginmedia.com/the-lega...ices.html#home
3.If we agree to provide the services to your new address, you may have to pay a service transfer charge (to be paid to Virgin Media Payments). Details of the service transfer charge are set out in the price guides. We will also send you a new contract for the services at your new address (which will include the contract for premium television services as applicable) and you will have to keep the services for the minimum period. The service start date for your new minimum period will be the date that the services are installed at your new address. You may not be able to keep your phone number if you move house.
2) You say the mate that set up on Mates Rate no longer works for Virgin Media. The mates rates terms (that your Mate should have advised you of as part of the sign up) state:
Leaving? In the event that you cease to be an Eligible Virgin Media Employee, or if your Mate transfers responsibility for the account to someone else then the discount will be removed, although Virgin Media may, at its sole discretion, give your Mate a grace period at the discounted rate before his/her account is charged at the prevailing rate for the services taken.
---------- Post added at 15:03 ---------- Previous post was at 15:00 ----------
However saying that, I would have thought that if even if your friend stopped working for VM, the package price might have remained the same until the end original 18 months, and then gone to the normal price for the services you have for the remainder of your new minimum term