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neoapple · 19-01-2012, 13:55

I asked for a copy of the logs etc he was getting his end and he was like i can't send them to you as the customer does not pay enough or something along those lines!
Quite rude and abrupt and was more interested in closing the ticket than helping me resolve the issue.
Was basically like I can't see an issue and will close the call.

The tracerts are fine, nothings being dropped my network end.
Passing through the firewall and out via cable modem.

I spoke to two people
One ex telco who was really helpful, and nice, and ran loads of tests and said he could not see an issue etc and said everything looked fine but said as he's not majorly experienced with cable stuff he forwarded me to the dedicated cable team. He arranged a call back for me for someone at the cable team to call me and thats when I got Bob.........
Then yer you know the rest........

19-01-2012, 13:55	#3
neoapple Inactive Join Date: Oct 2005 Services: 10MB BB, Family Pack TV Posts: 269	Re: Business Line I asked for a copy of the logs etc he was getting his end and he was like i can't send them to you as the customer does not pay enough or something along those lines! Quite rude and abrupt and was more interested in closing the ticket than helping me resolve the issue. Was basically like I can't see an issue and will close the call. The tracerts are fine, nothings being dropped my network end. Passing through the firewall and out via cable modem. I spoke to two people One ex telco who was really helpful, and nice, and ran loads of tests and said he could not see an issue etc and said everything looked fine but said as he's not majorly experienced with cable stuff he forwarded me to the dedicated cable team. He arranged a call back for me for someone at the cable team to call me and thats when I got Bob......... Then yer you know the rest........