Thread: Business Line
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Old 19-01-2012, 13:35   #2
qasdfdsaq
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Re: Business Line
Given how much VM brag about their dedicated 24/7 business support, I'm quite surprised at your experience here - did you only speak to one person or try again? From their website:

Quote:
We’re as good as our word. And we won’t charge you for help. All Business Broadband customers get a Freephone 0800 number to call that puts you straight through to our dedicated UK-based Business Support Team available 24/7, 365 days a year. What’s more, there’ll be a two hour response time to your call and we aim to fix problems within 24 hours*. We’ll always keep you in the loop, so you aren’t left guessing.

Apparently they have a 24-hour SLA.


Have you done any traceroutes? Your power levels are borderline both ways (well, DS SNR not DS RxLev but same difference) and the guy you spoke to certainly sounds like he doesn't have a clue... But nevertheless
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