|
Business Line
I have been having an issue since the great Virgin Media Outage.
Basically I'm noticing that the Business Line is dropping packets randomly.
I was speaking to a guy called Bob over in their Business Department. Let's just say I find VM's Home Support better than their Business Support.
I would currently much rather deal with BT Business than VM Business!
Before however I was dealing with a nice guy who was ex Telco, who said I can't see anything wrong but will pass over to the cable guys.
First of all I was basically rudely asked by bob how I can be getting all the signal info etc as apparently I should not have access to it.... Yet it's from the cable modem directly (192.168.100.1) he was like thats the wrong IP, so I then gave him the IP that apparently VM can see. (10.xx.xx.xx)
Then went on and said well I'm not seeing the signal levels your seeing on there. Then was like well I can ping it just fine.
I then said well if it's using upstream then surely latency would be high, except I was getting a good response time back around 30ms to 40ms but just random dropouts.
Then proceeded to blame my onsite equipment.
I have had the cable modem restarted the the Checkpoint Firewall is working fine.
He then went on to say well your apparently maxing out the upstream and that would cause the dropouts..........
So I tested this when no one was in the Office and still dropped.
Funny thing is this issue arose after the great outage.
Also as the cable modem refrshes it's self to update the live stats sometimes this timesout on the actual cable modem.
Cable Modem - WebSTAR EPC2100R2
On the System Info of the Cable Modem I see
Hardware Version
2.1
Software Version
v2.0.2r1256-070601
Receive Power Level
-1.4 dBmV
Transmit Power Level
51.0 dBmV
Cable Modem Status
Operational
Downstream Channel
The data shown in the table below provides information about the signal coming from the network to your cable modem.
Downstream Status
Operational
Channel ID
0
Downstream Frequency
586750000 Hz
Modulation
64QAM
Bit Rate
10241000 bits/sec
Power Level
-1.6 dBmV
Signal to Noise Ratio
34.1 dB
Upstream Channel
The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.
Upstream Status
Operational
Channel ID
2
Upstream Frequency
22192000 Hz
Modulation
QPSK
Symbol Rate
769000 bits/sec
Power Level
51.0 dBmV
|