[RichardCoulter]

Yes, many companies outsource things like call centres these days. Of course, they still control things at arms length, but, if there are any problems/complaints it will be "nothing to do with us, go and talk to your employer"!

I didn't realise that incentive payments were subject to a confidentiality clause, so you are right not to comment.

Are there any alternative jobs going with the agency who may have contracts with other companies in the area?

Something else to consider is that staff who leave will lose their special deals for VM products. Still, I know of people who are still getting them years after having left!

If anyone loses theirs, I would inform HMRC ASAP, as I believe this benefit is taxable.

Speaking of which, my own self assessment is due before the end of this month :-(