Quote:
Originally Posted by virginruinedntl
yeah, the reliability over the past 3 days has been hurredous, countless websites not working, internet connecting dying for 45mins at midnight yesterday, its been very frustrating. I reckon VM don't want to pay the ££ to solve the capacity problems. Surely it must be simple to upgrade to networking equipment and change some settings?
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If it was simple, don't you think Virgin would have done it by now?
Yeah, there are plenty of instances where customers aren't getting the service they pay for - I get that, I understand that and Virgin should (at least partially) refund those customers.
However, it's not a simple case of plugging in some new equipment or twiddling some settings, there's quite a bit more to it than that. Sometimes entire new swathes of Fibre will need to be laid, which is expensive and sometimes requires planning permission from local councils - there's a real issue with delays there. There's lots of reasons why upgrades can take weeks or months to happen - expense is just one part of it.
Anyway, I didn't notice last night's outage but I don't use Virgin's DNS - I suggest people use OpenDNS or Google's DNS (I use both).