Quote:
Originally Posted by Peter_
it is supposed to be only fingertight.
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Quote:
Originally Posted by Pierre
Christ on a bike. And you work for Virgin?
The connection is supposed to be as tight as possible, loose connections out on the network and on CPE is the biggest cause of noise on the network.
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I had to take part in a trial about a year and a half ago whereby Virgin mailed out these plastic spanners to people who were having dodgy connections (multiple missed flaps on red tools), so obviously someone at Virgin thinks you need the plastic Spanner. Plus, it wouldn't be in any of those packs if it wasn't needed.
That said, the result of this trial was that most people didn't bother with the spanner, those that did said it made no difference (mostly because they didn't notice any issues in the first place) and not a single modem stopped flapping in Red tools. The odd customer that did have an issue needed a tech visit in the end, so you could argue that the spanner is pointless.
However, I think it's fair to say that not everyone has the same strength, especially in their fingers. The spanner is likely for those who aren't quite that strong to ensure a tight connection, whereas for a lot of us "finger tight" is sufficient. I know my modem is just fine and that was certainly finger tight.