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Originally Posted by Turkey Machine
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Originally Posted by rmwebs
I can understand it on a site like this, but for VM's site to get 503 errors isnt acceptable. They could easily host the site in a cloud failover distribution, the costs would be negligible for VM to do so.
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Wrong completely. Have you *ANY* idea how much bandwidth actually costs for ISPs? (clue - it's not cheap. Try £10 per MegaBIT-per-second as a rough minimum, with 100 MegaBIT being the minimum size for bandwidth charges, not to mention transit costs (LINX/LoNAP for UK traffic and Cogent et al [expensive] for the worldwide traffic)).
Your domestic 50Mb connection you pay for is a contended service. If you have a 50Mb leased line you pay the high premium to have that service switched on, all the time, and bandwidth reserved exclusively for you.  |
How is this at all relevant to 503 errors on VM's website?
Internal access to VM's website has nothing to do with transit or peering, they wouldn't have to pay anyone for anything. In the worst case all they'd have to do is rent a £30/month server in someone else's datacentre to serve up "Yes, the site really is down" messages. £30 a month really is negligable for a company the size of VM.
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Backup routes yes, hardware failure is rare, and when it does happen it requires an engineer to go to the rack(s) in question and manually switch the hardware. That takes time because you have to do it slowly, carefully and properly. Not ham-fistedly so some script-kiddie in his mum's basement can continue his Warcraft campaign.
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Dunno about yours or VM's setups, but in our environment backup routes (and pretty much backup everything else) kick in automatically. Last major outage we had on our primary route, nobody even noticed except the net-ops guys, even support hadn't heard a thing from either side till I told them.
Having to manually fail-over faulty hardware in this day and age is pretty backwards.
In any case, the failure of a single router or any individual piece of hardware should not be able to cause anything as severe as this. Loss of an entire datacentre due to aircon failure however, could be a justifiable cause, though quite what was going on with the A/C would raise a few questions in itself.
[Edit]
Yeah, what Seph said.