[Traduk]

My modem went off at midnight last night for an hour which usually means VM working somewhere and as it came back with a different IP I thought it was re-segmentation. However performance was below par and pings longer than usual.

Early this afternoon as surfing started to fall apart and changes in DNS servers made no difference I called India and spent almost 4 hours of moronic basic checks. Although I stated right from the onset that it had all the hallmarks of a rapidly deteriorating network issue he still insisted that I needed an engineer to change the Superhub.

I find it incredibly frustrating that VM use an outsourced support system which allows a slowly unfolding problem to deteriorate into a countrywide melt-down through downright incompetence. What a waste of an entire afternoon\evening dealing with a script driven individual who would not listen and called back three times hoping that I would think he was the specialist he was supposedly going to get to ring me.

If VM pay the people in India nothing, they get what they pay for, but if they pay the anything they are not getting value for money by any measure. Just my luck to get the same guy who said his supervisor was out but would ring me on his return (two months ago). This time he went the extra mile (hundreds) but ran out of skill level with 15 minutes. I guess his last promised call was forgotten about because the network problems I had been insisting upon were actually a reality.

FTTC has at long last reached within half a mile and we must be due soon. It is shame that at some point in time somebody in retentions will get hassle from me derived from the level of incompetence displayed by their Indian counterparts.