Thread: MAJOR NETWORK ISSUE (17 Jan 2012)
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Old 17-01-2012, 18:57   #94
Turkey Machine
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
Quote:
Originally Posted by a01020304 View Post
will we all get some compensation for loss of service?
Only at Virgin's discretion may they compensate angry/irate/agitated customers. However remember you pay for an "up to" service and you don't pay for a Service Level Agreement, so technically they're not obliged to give you a single penny.

Sounds like their core network switches had a problem if it knocked out a lot of their internet and TV delivery. There will be an internal investigation no doubt, but don't expect the findings to be made public.

---------- Post added at 19:57 ---------- Previous post was at 19:56 ----------

Quote:
Originally Posted by SiJ2000 View Post
I thought the outage was caused by the Cleaners in Telehouse unplugging the racks to plug in the hoover??
Or putting a mop into the bottom of the racks and soaking the cables...
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