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Helix · 17-01-2012, 18:08

Good to see them make good use of Social media when there is a nationwide issue - not!.

Why is it so hard for them to put a message up saying they are working on the issue, they have just ignored everyone for the past 2 hours. Even if the Twitter and Facebook teams have gone home surely you have some sort of contingency (like a manager that can post) to get important messages out to customers.

EDIT: Seems they have finally posted something.

17-01-2012, 18:08	#38
Helix Inactive Join Date: Nov 2004 Location: Hertfordshire Services: Full House Bundle with Tivo V6 Posts: 370	re: MAJOR NETWORK ISSUE (17 Jan 2012) Good to see them make good use of Social media when there is a nationwide issue - not!. Why is it so hard for them to put a message up saying they are working on the issue, they have just ignored everyone for the past 2 hours. Even if the Twitter and Facebook teams have gone home surely you have some sort of contingency (like a manager that can post) to get important messages out to customers. EDIT: Seems they have finally posted something.