Cable Forum - View Single Post - Sir Richard Branson on TV-17th Jan 2012

m419 · 17-01-2012, 18:22

To be honest, I think he should have more involvement in Virgin Media.

At the moment, it is Telewest with NTL's customer services with the Virgin brand written across.

Things like job losses and outsourced call centres abroad are not Richard Bransons favourite things, in fact i'm sure I heard Virgin Media was to get rid of that when it started, but that has fazzled out and now there are twice as many since it was NTL, and Telewest didn't have any until the two companies merged, that is where the customer services and even sales have dipped.

And Virgin Mobile, when I rang the sales, I got fed up with the bad philipines call centre and gave up my order and got the same Blackberry Curve 8250 order for an extra few pounds from Vodafone instead.

Now Virgin Mobile when it was owned directly by Virgin enterprises, didn't have all that crap.

I'm very sure if Virgin Enterprises had like 50% ownership of Virgin Media, there would be much more competition with Sky, in fact i'm sure I also heard that Virgin Media Television (the content division) was Virgin's priority, a few years on and former NTL management probably got there way and sold it off based on 'NTL is more of service provider than a content provider'

Sorry NTL, but that is no way to compete with the likes of Sky, and revenue based, you're gonna have more going out on carriage costs than you will have coming in.

17-01-2012, 18:22	#2
m419 Inactive Join Date: Jul 2005 Location: London Services: BT Broadband,BT Anytime calls,Sky entertainment extra HD,Vodafone pay monthly Posts: 1,512	Re: Sir Richard Branson on TV tonight. To be honest, I think he should have more involvement in Virgin Media. At the moment, it is Telewest with NTL's customer services with the Virgin brand written across. Things like job losses and outsourced call centres abroad are not Richard Bransons favourite things, in fact i'm sure I heard Virgin Media was to get rid of that when it started, but that has fazzled out and now there are twice as many since it was NTL, and Telewest didn't have any until the two companies merged, that is where the customer services and even sales have dipped. And Virgin Mobile, when I rang the sales, I got fed up with the bad philipines call centre and gave up my order and got the same Blackberry Curve 8250 order for an extra few pounds from Vodafone instead. Now Virgin Mobile when it was owned directly by Virgin enterprises, didn't have all that crap. I'm very sure if Virgin Enterprises had like 50% ownership of Virgin Media, there would be much more competition with Sky, in fact i'm sure I also heard that Virgin Media Television (the content division) was Virgin's priority, a few years on and former NTL management probably got there way and sold it off based on 'NTL is more of service provider than a content provider' Sorry NTL, but that is no way to compete with the likes of Sky, and revenue based, you're gonna have more going out on carriage costs than you will have coming in.