Well, another long phone call today - and still no joy. After hopping about between UK-based and offshore call centres, I finally spoke with an agent who fully accepted my issues and took on board the suggestions made on this thread. He then calmly informed me that no technician would be sent out -
because maintenance work was currently in progress! As far as I could make out, the very fact they're working on the system meant that any attempt to book a tecchie would automatically be cancelled out by the computers . . . because of this ongoing work.
How marvellous is that? To make things worse, the fella seemed to think the work would not be completed before late next month at the earliest. And when I asked the nature of said work (to establish whether he meant the local upgrade which should resolve the local utilisation issues) he claimed he "didn't know". I'm beginning to suspect this won't end well.
