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Big-Ted · 15-01-2012, 21:00

I phoned up yesterday and dropped tivo service due to lack of use and upgraded to 50meg from 30.

I already had a modem from before when on 50 meg, I asked them if they could drop the charge as it was already configured from before. They stopped my tv, upgraded my broadband in approx 2 minutes from agreement, also stopped my contract early by dropping to basic tv and keeping phone so no 30 day needed either.

So I had an early end to service without penalty and upgrade in broadband and saved £'s just by asking. If they can do it for me they should be able to drop the £30 for anyone who had 50 meg before.

15-01-2012, 21:00	#8
Big-Ted Inactive Join Date: Feb 2011 Posts: 209	Re: Virgin media 30mb upgrade I phoned up yesterday and dropped tivo service due to lack of use and upgraded to 50meg from 30. I already had a modem from before when on 50 meg, I asked them if they could drop the charge as it was already configured from before. They stopped my tv, upgraded my broadband in approx 2 minutes from agreement, also stopped my contract early by dropping to basic tv and keeping phone so no 30 day needed either. So I had an early end to service without penalty and upgrade in broadband and saved £'s just by asking. If they can do it for me they should be able to drop the £30 for anyone who had 50 meg before.