[Stuart]

Originally Posted by Chrysalis

I think the best way to describe it is the upgrade process itself is free.

However the upgraded service isnt free by any means as there is still a monthly subscription fee to pay. The best way to describe that is its 'inclusive'.

I don't think anyone is arguing that the service is free. They are arguing that the upgrade is free.

What I didnt like was someone telling me I am ungrateful because I am not patting VM on the back. Someone in a congested area isnt getting upgraded speed they just simply getting a new config to their modem. The only thing upgrading their speed is extra capacity not a new config.

Obviously the millions of pounds VM have spent on upgrades to the network don't count, because, as you say, it's just a config change.

VM certianly dont do things like this out of charity, in this case its been done as a reaction to what BT have done, in the past its been done as a way to obtain new customers as its cheaper than expanding their footprint.

They don't do things like this out of charity. They do it for the same reason that the likes of Sky, BT etc offer upgrades and extra services "for free". They do it to keep their existing customers sweet and get new ones.

BTW, what have BT done recently? I don't recall them offering their entire customer base double speed.

What maggy may not realise is things like this can be a service downgrade, a area with just about good enough utilisation to keep gamers happy will probably tip over the edge with this and areas already congested will get an effective speed reduction.

Depend how the upgrades go.