[Watchdabirdie]

Hi

Just had 2 infuriating conversations with virgin media. I am currently on 10 mb broadband after having been on 50mb ( had to downgrade due to finances).
I now wish to upgrade to 30mb which I can do for free for 3 months and then £5 extra a month. Sounds good to me.

1st conversation goes - you will need to have the super hub and pay £30 for the privilege. I tell them the equipment I have is already capable of 30mb. She then tries to pass me to technical and I get cut off after 20 minutes of waiting.

So I ring again.

I explain what happened and she confirms the same deal and agrees the equipment I already have is capable.

But

I still have to have the super hub and pay £30.

Why???

I have always had good service from ntl/virgin but this sort of thing makes me want to pull my hair out.

Anyone please help me keeping my existing equipment and able to get the upgrade.

Regards

Lee