[Stephen]

Originally Posted by Kushan

That's not strictly true. Now I don't disagree with what you're saying (you're getting an upgrade at no extra cost for sure), however it's not strictly "free" because the monthly subscription goes towards the cost of the upgrade.

There is a saying, "there's no such thing as a free lunch" and I believe it applies here, but the important thing to remember is that Virgin didn't necessarily have to upgrade anyone, certainly at no additional cost - so it's still appropriate to be somewhat "grateful".

Eh? It is free in the sense that what you contracted for, eg 30 or 50mb and you pay the fee for that. However you will be paying the same monthly fee but getting double the speed. That is double your connection at no extra cost which is a free upgrade.