Quote:
Originally Posted by DaMac
I've asked about the 100mb self install my self, and Masque who is virgin staf says that it has to be a service call because they need to make sure all the conditions (speed, upstream etc) are right before they install the modem, but basically it means the super hub is so p**spoor that they need to configure it the best they can to suit your needs BEFORE you start ringing up demanding you want it taken out because you can't get 2 device's to connect wirelessley whilst you have 2 items hardwired  |
You will also see Ben posting the same information, now it is by no means perfect but that is how the client who is Virgin Media want 100Mb to be installed as it is their flagship product.
Customers with the VMNG300 on 50mb have managed to get it done just via a phone call and that depends who you speak to at the time, but that agent is taking a chance as they can get themselves disciplined for not following process.
Also as previously stated the is no replacement modem for the VMNG300 and either when it fails or the final rollout of 8 downstreams take place you will have no option except to have a Superhub installed.