I've asked about the 100mb self install my self, and Masque who is virgin staf says that it has to be a service call because they need to make sure all the conditions (speed, upstream etc) are right before they install the modem, but basically it means the super hub is so p**spoor that they need to configure it the best they can to suit your needs BEFORE you start ringing up demanding you want it taken out because you can't get 2 device's to connect wirelessley whilst you have 2 items hardwired
