Quote:
Originally Posted by qasdfdsaq
So, you're suggesting VM are about book in the region of 100 to 200 thousand or more additional engineer visits to roll out a "free" upgrade - for, as I see it, no reason at all?
That's in the region of a million pounds worth of expenditure, to check people's modems are working and update a config file (both of which can be done remotely at negligable cost). Really?
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Nope not saying that at all, and neither are Virgin
Only customers that need network work at their address will get an engineer as part of the uplifts. Everyone else will get kit via Self Install