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AndyCalling · 13-01-2012, 21:22

Right, here's an update for everyone:

I thought to myself, if I upgrade from 50meg now to 100meg I'll get the price dropped down again in April to what I'm paying now. Then I'll get the 120meg service when it comes to my area for free. Simple no? So I called 150 and got through to Scotland.

Well, there are a few hitches. Firstly I have the 'Talk 08 2' package which was given out 'free for life' last year. Well, it turns out that if you upgrade it suddenly becomes chargeable so you have to drop it or accept an extra £2 per month fee. Sigh. I expected this would happen at some point as 'for life' usually means for the life of the offer rather than the life of the customer, still I would be prepared to drop it to ease the process.

Second hitch then kicked in, though the free upgrade to 100meg will not require an engineer visit, if you upgrade before the free offer kicks in an engineer visit is essential to 'check the wires'. I already have a Superhub so that's not the issue and my power levels and SNR are marvellous. The nice Scottish people tried, but there's no way around that one. So I've had to cry off until I can book time off work, which may be enough to put me off entirely so soon after Christmas.

Oh well, I tried. If anyone knows any way around these hitches then do tell, otherwise it looks like this approach may be a no go without mucho hastle.

13-01-2012, 21:22	#774
AndyCalling Inactive Join Date: Sep 2009 Location: Southampton (Switch PT2) Services: Fixed phone service (inclusive weekend calls) & internet service (200/12meg) Posts: 493	Re: Virgin Media to Double Broadband Speed Right, here's an update for everyone: I thought to myself, if I upgrade from 50meg now to 100meg I'll get the price dropped down again in April to what I'm paying now. Then I'll get the 120meg service when it comes to my area for free. Simple no? So I called 150 and got through to Scotland. Well, there are a few hitches. Firstly I have the 'Talk 08 2' package which was given out 'free for life' last year. Well, it turns out that if you upgrade it suddenly becomes chargeable so you have to drop it or accept an extra £2 per month fee. Sigh. I expected this would happen at some point as 'for life' usually means for the life of the offer rather than the life of the customer, still I would be prepared to drop it to ease the process. Second hitch then kicked in, though the free upgrade to 100meg will not require an engineer visit, if you upgrade before the free offer kicks in an engineer visit is essential to 'check the wires'. I already have a Superhub so that's not the issue and my power levels and SNR are marvellous. The nice Scottish people tried, but there's no way around that one. So I've had to cry off until I can book time off work, which may be enough to put me off entirely so soon after Christmas. Oh well, I tried. If anyone knows any way around these hitches then do tell, otherwise it looks like this approach may be a no go without mucho hastle.