Quote:
Originally Posted by AndyCalling
@Kushan: Well it's clear that VM senior management deserve a kick in the nuts for treating staff like that. It's ruddy rude behaviour for any staff, let alone the dedicated types at VM.
Personally I'd give up the upgrade and have the money go to a pay increase to the VM front line workers. Anyone else?
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If only it were that simple, a lot of it comes from the fact that Virgin outsourced a lot of their staff to IBM, who outsourced further to companies like Manpower and Adecco (and, of course, the lovely Offshore). There's certainly plenty of blame to go Virgin's way, though, as they wouldn't listen to many of the complaints staff had and just said "Go talk to your employer".
Quote:
Originally Posted by qasdfdsaq
So basically lying and claiming something's been fixed when it hasn't so they can get a bigger bonus while customers suffer.
Great work ethic there  |
Well it depends on what you class as "Fixed". Sometimes, taking an SNR ticket as an example, it's really intermittent - a lot of noise for an hour or two in the morning, then fine again - maybe even for a day or two. There's not a lot that can be done while the fault is "gone" so chances are the ticket will get closed until it happens again. Sometimes it won't happen again, which is why they'll happily close tickets like that. Sometimes it happens and someone notices a pattern (say it's always on a wednesday at 8am, for example) and someone will specifically try to catch it, but yeah there are instances where closing tickets as "fixed" when nothing has been done is a perfectly valid things to do.
However, we're talking about utilisation and although there are instances when a high-util ticket is legitimately closed without any work being done (Sometimes, low SNR can cause utilisation to spike due to it falling back to a poor-bandwidth, but more error tolerant modulation), a lot of the time it seems to happen because they can't fix it and rather than just leaving the ticket in limbo, their preference is to close it. It's certainly naughty and it shouldn't be done, but it happens. I can't say who's really responsible for it, as we all know the saying - **** runs down hill - and I was very much near the bottom of said hill.
Quote:
Originally Posted by Ignitionnet
That'd be Access NMC then.
They did it to a ticket raised from a fault of mine twice. On the 3rd try once the CEO's office were giving them heat it was fixed within 48 hours.[COLOR="Silver"]
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Nothing like a bit of ticket tennis with the ANMC crew.