Quote:
Originally Posted by Kushan
I can't speak for every individual ticket and I haven't worked for the company for over 6 months now, but about February/march last year there was a noticeable jump in high-utilisation tickets actually getting fixed and that trend continued until I left.
EDIT: The high-utilisation was counted differently between DOCSIS1 and DOCSIS3 . I can't remember the statistics exactly, but on DOCSIS3 it was classed as high-utilisation if it was over 90% utilised for I think 10% of the time in any given week. It was something like that, anyway. There was a bit more to it than that, but that was the rule of thumb it went by. The problem is that some tickets would get left for ages, then utilisation would drop just enough (say all the students went home) that it wouldn't be high-util.
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Yep the exact problem I am mentioning.
The first been that 90% is a very high threshold in the first place, the second been that VM doing things like leaving tickets waiting for students to go home so they can say its fixed. A policy where they just cancel tickets if utilisation "temporarily" drops is wrong. Because students going home then coming back is only a temporary event. As well as most other reasons why utilisation would drop for a short term time.
I suspect that timeframe you mentioned was a lot of issues getting fixed by the uplift work rather than VM actively running around specifically fixing utilisation issues, my own area went from dire to very good between jan and march 2011. That improvement lasting even until now although its been a progressive decline since june onwards so the improvement at this point is now much smaller.
Thanks for the openness.