Quote:
Originally Posted by Chrysalis
to further ignition's point even if you reach their threshold, they can and do sometimes cancel relief tickets if you fall below the threshold again, it seems the area has to be in a very bad state before they do relief work.
I have had 2 tickets closed in the past month without relief work done. Tech support just made a 3rd.
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I just contacted them to confirm the fix , and that had confirmed it had been done. Now ive noticed a reduction in ping but the actual issue is still there its still all over the place , a few ping tests later i explained to the tech support guy and he said just wait for the fault to be closed down , and it could be a matter of the fault waiting to settle down.