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General Maximus · 10-01-2012, 17:14

I can't help but laugh. When I rang up to upgrade to 100mbit and wanted it doing over the phone I was told that i had to have an engineer out and when I asked why other peeps were being upgraded over the phone they said it was because those people already had shubs and I needed an engineer to bring me one (even though I said I didnt want one). And then when I spoke to the dude in the CEOs office he told me everyone should be upgraded over the phone and an engineer booked only if there was a problem afterwards.

That is 3 people telling 3 different stories (including yourself) so who is right? You, retentions or the CEO's office?

10-01-2012, 17:14	#118
General Maximus cf.mega poster Join Date: Nov 2008 Location: Lincoln Services: phone + 1gbit BB + SkyQ Posts: 11,021	Re: just rang VM to upgrade to 100mb I can't help but laugh. When I rang up to upgrade to 100mbit and wanted it doing over the phone I was told that i had to have an engineer out and when I asked why other peeps were being upgraded over the phone they said it was because those people already had shubs and I needed an engineer to bring me one (even though I said I didnt want one). And then when I spoke to the dude in the CEOs office he told me everyone should be upgraded over the phone and an engineer booked only if there was a problem afterwards. That is 3 people telling 3 different stories (including yourself) so who is right? You, retentions or the CEO's office?