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Old 10-01-2012, 17:10   #117
BenMcr
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Join Date: Nov 2006
Location: Manchester
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Re: just rang VM to upgrade to 100mb

Quote:
Originally Posted by General Maximus View Post
bummer. Although you have only got to wait 2 days she should have upgraded you over the phone in 2 secs
100Mbit is engineer install only (or supposed to be) - even if you've got an existing SuperHub. I've not seen any brief to say otherwise.

Which means any agent upgrading customers over the phone isn't doing their job right
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