Thread: V+ Broken STB and NO engineer availbility
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Old 10-01-2012, 18:43   #2
Digital Fanatic
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Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
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Re: Broken STB and NO engineer availbility
Quote:
Originally Posted by jfknight View Post
After spending the usual hour on hold waiting for an agent, I finally get through and am told that my constantly rebooting V+ box, as I suspected needs an engineer visit.

However, I am then told that there is NO AVAILABILITY at all so they cannot arrange a visit. Can I please call back in a day or two and see if there is any then?

Well - I am speechless. What way is this to run a business?

I've asked for a supervisor to call me with an explanation, but I don't suppose that will happen.

Epic FAIL!
Might be a problem with quota being loaded on to the system, the agent should have asked his/her manager to contact the quota team.
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