Cable Forum - View Single Post - V+ Broken STB and NO engineer availbility

jfknight · 10-01-2012, 18:33

After spending the usual hour on hold waiting for an agent, I finally get through and am told that my constantly rebooting V+ box, as I suspected needs an engineer visit.

However, I am then told that there is NO AVAILABILITY in my (KT14) area at all so they cannot arrange a visit. Can I please call back in a day or two and see if there is any then?

Well - I am speechless. What way is this to run a business?

I've asked for a supervisor to call me with an explanation, but I don't suppose that will happen.

Epic FAIL!

10-01-2012, 18:33	#1
jfknight Inactive Join Date: Feb 2004 Posts: 9	Broken STB and NO engineer availbility After spending the usual hour on hold waiting for an agent, I finally get through and am told that my constantly rebooting V+ box, as I suspected needs an engineer visit. However, I am then told that there is NO AVAILABILITY in my (KT14) area at all so they cannot arrange a visit. Can I please call back in a day or two and see if there is any then? Well - I am speechless. What way is this to run a business? I've asked for a supervisor to call me with an explanation, but I don't suppose that will happen. Epic FAIL!