Quote:
Originally Posted by LenMackin
Thanks for all the replies so far. To me this presents a number of issues regarding how VM does business. Firstly their website is confusing regarding prices. I would prefer the cost of the service without the telephone line - try arguing that with retentions! The deal was to get the service with phone line for only 12 months contract - hence £38.90.
Regarding 'no' fee for the modem but £30 installation is equally confusing - like I got it for £15 - that took some pushing. But what have I now got for £15? The modem or the installation? I told the guy in retentions to sent me the modem and I could do install it myself - well I might has well asked the guy on the other end to send me his monthly pay.
Essentially VM should consider taking a better approach on how it does business with both new and particularly long term existing customers. Yes I know they need to make profit and are not a charity but their approach is not good. This seems to be all too common in the Telecom industry. Existing customer - want to change - ring up and beg, threaten to leave etc etc.
Now it's time to go take on Orange about my overpriced mobile contract!
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the 30£ charge is to activate the SH whether its a self install or not. You've got a tech coming out, the 30£ or in your case 15£ has nothing to do with that.
tbh its well worth it if you consider the free upgrades happening during this year.
your bill, if I've calculated currently, your saving £18.50 over 12months with the homephone.