Thread: Superhub Did I get a good deal - confused?
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Old 08-01-2012, 12:41   #13
Nopanic
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Join Date: Jan 2011
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Re: Did I get a good deal - confused?
Quote:
Originally Posted by General Maximus View Post
So how does it work then when i upgraded to 100mbit but had to wait 3 weeks for the engineer to come out just to make a phone call because they refused to do it over the phone. Is being "upgraded" different from being "provisioned"? I thought that when they hit the magic 100mbit button that it would set everything in motion
See that's where VM define how they want things to work. They may and I say may as I don't deal with customers, have a restriction in place stopping a 100Mb service being booked without the order having a scheduled slot attached. If that's the case then that would explain why you had to wait ...upgraded to me refers to billing .. And provisioned is the allocation of service ..
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