Quote:
Originally Posted by General Maximus
ahem......
update the customer's account to reflect a requested tier upgrade and usable throughput of up to 50 megabits per second. This in turn instructs the modem to download a new configuation file from a trivial file transfer protocol server, updating and restarting the modem to reflect these new parameters for both maximum downstream throughput and upstream.
You want to get them to do that over the phone 
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The modem is instructed to restart .. The restart triggers the new docsis download .. I can upgrade you to 100Mb now and nothing will happen unless the modem is bounced to collect the config.