Quote:
Originally Posted by Nopanic
Pushed down isn't really the right term 
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ahem......
update the customer's account to reflect a requested tier upgrade and usable throughput of up to 50 megabits per second. This in turn instructs the modem to download a new configuation file from a trivial file transfer protocol server, updating and restarting the modem to reflect these new parameters for both maximum downstream throughput and upstream.
You want to get them to do that over the phone