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Re: Can you see something wrong here? *Video*
Yes.
You share bandwidth with a number of other people, if too many people are using bandwidth at the same time it causes the higher pings you see.
Virgin don't class pings being higher than expected as an issue, they strictly go by criteria based around load on a port over a weekly period.
If your port, the bandwidth you share, isn't busy enough to break their limits they won't accept it as a fault.
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