Hi there,
I rang retentions yesterday as I have been on 20mb for a couple of years at the current price of £33 (including non used telephone line rental). I wanted to upgrade to either 30 or 50 mb at a reasonable price.
I ended up going for the 50mb internet and super(?)hub with a promised tech install this coming Thursday. The deal I was offered was the web price for new customers = £38.90 for 12 months. This I am ok with.
When it came to the issue of additional fees I was told it would be £30. I challenged the installation charges but the VM rep stated that the charge was for the superhub and he couldn't do anything about this. Again I challenged this, he went to see someone
and came back offering the modem for £30.
Later in the evening checking the VM website it clearly states that the SH is now FREE for all new and existing customers upgrading to 30/50/100 which is what I believe I have done?
Advice please as I can't believe these guys as so unaware of the prices and deals as to charge me £15 for the hub?
---------- Post added at 14:31 ---------- Previous post was at 14:30 ----------
Sorry guys - typo, the hub was offered for £15!