I believe it's still the same problem that crippled us on Dec 21st.
Reported on: Wed 21 Dec 2011, 12:05 PM
Estimated fix time: Tue 10 Jan 2012, 09:00 AM
Fault reference: F001838426
Reported on: Thu 05 Jan 2012, 08:00 PM
Estimated fix time: Tue 10 Jan 2012, 09:00 AM
Fault reference: F001849600
Is you followed the status page on the very brief moments broadband was available from the 21st onwards the you'd have noticed the repair time being put back on a daily basis.
It's annoying but don't expect anything in way of compensation or even an apology. A leopard never changes it's spots
