Quote:
Originally Posted by Nopanic
Why would you buy anything ? Get a tech out to drop it .. You could technically be charged £70 if a tech comes out and a fault is caused by equipment you have purchased and added the the network ..
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From past experience sometimes its hard to get a tech to do anything usefull.
The techs on here, are the most helpfull ive come accross so thank you all of you who have helped me previously, and apoligies when ive criticised engineers.. it is aimed at the lack of trust I have with those visiting my house.. not those online who have been great
But the ones who came to my house when I had signal problems either fobbed me off with excuses and lied to me, or did nothing.
If it wasnt for me buying my own equipment (which is exactly the same stuff VM use anyway) and the help I recieved from the engineers here online. I would not of been able to resolve my signal problems... that tied with persistence constantly reporting a fault getting 1 engineer down after the next.
I had signal levels of -6 on the superhub, occasionally dropping to -7 but engineers wouldnt do anything about it. As they kept tellling me it was perfectly acceptable.
But since I increased my levels to +2 ive noticed a more reliable service, and no errors logged on the superhub.
So have to agree with the spec that has been posted in various places -3 to +7 is the spec that should be accepted as being the most optimal. Despite what is on paper, as what is on paper is in a perfect scenario using good quality components in perfect conditions. In reality they may not necessarily apply.
As like in my case, even with a working service of -6 I was recieving lots of errors in the superhub and previously VMNG300 log, and fluctuating internet speeds... which seem to of dissappeared now, with a more consistent speed.. especially since the new VM configuration file always get 100+ Mbit now
Although the latter could of also been a line card upgrade as my downstream channel ID numbers went from in the 70 or 80 range, to the 190 range. Although still have 4 channels.
But back on topic, that is why I feel now sometimes.. waiting aside also, it is the only way to get things resolved.. despite being against vm terms and conditions. So as long as it is done properly thats the most important thing.