[Pipster]

Well after getting emails on Christmas Eve night and Christmas Day morning from Virgin Mobile to say they are looking into repairing the mobile, even though I had already got it back with a note saying water damage. I've finally heard back from my compalint throught the CEO office.


Basically as a gesture of goodwill they have arranged for the exact same phone to be sent out to me in the post and it will be here on New Years Eve, it didn't come. After having to complain further I have been told it will be here tomorrow and they have waived 1 months line rental for the mobile.


So annoying that you have to go down the complaints route to get anything sorted and threaten to leave etc etc and in the end because of Virgins stupid mistake they have lost a months line rental!!


Anyways the phone will be here tomorrow as had an email to confirm this and I'm glad it will be the exact same model.