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Old 02-01-2012, 08:32   #43
Superblade7
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Join Date: Mar 2011
Location: Sheffield
Services: Sky Q 2TB & Sky Q Mini (Signature with Cinema & Sports HD) with VM 500Mbps Broadband & Phone
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Re: Randomly Rebooting Superhub - Very Annoying

Just a quick update, rather than waiting for the VM Forum Team I thought I'd give them a quick ring on the tech support line as I know the Forum take about a week to respond and the tech visits can sometimes be a week or so before they come out.

Told the chap (Neil) that things seem to be working fine but the downstream power levels were a little high. He asked what the levels were and I said around 9dBmV and he asked if everything was working ok. I said yes and he said that I don't need to worry about it!

So I said that I thought that the levels should be within the -3 to +7 dBmV range and he said that whilst they are the preferred levels, he has seen them as high as +14dBmV and still work ok so unless I have any issues, don't worry about it.

So I'll leave it at that then and see if the VM Forum Team offer anything different.

Thanks again Seph for all the advice and to the other who have also chipped in.

Superblade7
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