[thenry]

what equipment do you have mate, an old stand alone modem or the hub? if you've got an old modem call up again and get support to send you out a hub.

post up your power levels > login to 192.168.100.1.. it'll be in advanced settings then connection if you've got a hub. if you've got a standard modem it'll be on the down and up pages I think. take out your MAC address before posting info

---------- Post added at 16:32 ---------- Previous post was at 16:31 ----------

Originally Posted by ultimate

The https://my.virginmedia.com/faults/service-status can't even recognise my VM phone number !!! I got this "
We don't recognise this phone number. Please re-enter your full Virgin Media home phone number", are they joking???

did you include the area number/code?