Thread: Have VM really become this incompetent or is this deliberate?
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Old 31-12-2011, 18:21   #22
General Maximus
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Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: Have VM really become this incompetent or is this deliberate?
Quote:
Originally Posted by maff101 View Post
The technician arrived this morning equipped with a shiny new SuperHub, and fixed everything in a matter of minutes. Speedtest reports I can max out my download and upload speeds, so no utilisation issues in my area that I can see. Everything is back to normal (though it looks like the WiFi on the SH needs some configuring).

I'll be forwarding a letter to VM detailing my experiences. I certainly don't expect to be charged for my broadband for this month, and a free bump up in speed would be nice by way of compensation, but what really annoys me is the advice from the support call centre. Had I not posted on the VM support forums and gotten a response from the forum team, I'd be sitting here without service until February for no reason.
I would complain dude and made it crystal clear how you have been bummed around again by tech support. What good are the call centres if they cant diagnose a modem fault and then refuse to send an engineer out who would have been able to fix it?
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