Quote:
Originally Posted by bandit2329
Hi when you phone select i want to leave or are unhappy i upgraded to tivo cost extra £3.00 made my total £57.90 inc phone line plus ive got 30MB broadband no charge for box or activation. If you speak to the right person and they know what they are doing you do not loose your discount but they have to set up your package which means they have input the data on there system which is why some of the operators dont bother to much hassle for them so they fob you off and tell you will have upgrade to new package and loose your discount and star new contract.
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Not true. Customer Care cannot add "retention" codes to the system, only Customer Relations can do that. They are not being lazy!