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Re: Have VM really become this incompetent or is this deliberate?
I hope you have been keeping a record of all the issues
Once the issue has been resolved, send a formal complaint
I've done this twice and each time received a full monthly refund (albeit by way of credit) for the affected periods
VM could advise that as the service was available that no compensation is due, however I am quite sure they will offer a goodwill gesture
Equally, add in details of any days lost for work, additional costs, etc
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