Thread: 100M just rang VM to upgrade to 100mb
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Old 29-12-2011, 08:47   #50
Nopanic
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Join Date: Jan 2011
Location: Northwest
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Re: just rang VM to upgrade to 100mb
Quote:
Originally Posted by General Maximus View Post
i know it sounds stupid dude but it isnt about telling them they are doing things wrong, it is all about helping them out. When I feel strongly about something where I work I don't hesitate to ring people and tell them what I think. Every now and again I make myself look like a wolly but more often than not I get the "well we did this because ........." speech and their reasoning sounds great, but then I say "yeah but ............" and it is something they havent considered. Nobody is perfect and it is always nice to have a different perspective on things. You tend to find that people who do the same job day in day out get into a set way of thinking and sometimes it takes sombody from the outside to change their train of thought. You are in the perfect position to help everyone because you are sort of on the outside but still on the inside which means you can directly contact people and know who to talk to to make things happen. You should take advantage of your position because you can do more by yourself than everyone on this forum put together probably.
That's beautiful ... brought a tear to my eye

Quote:
Originally Posted by Tim Deegan View Post
Feedback is always more effective if it comes from a member of staff, who tells them "quite a few people have suggested .......".
Problem is they have this process in place because of figures suggesting customers with upgrades call in within a certain time due to signal issues .. (or so I would assume) .. my opinion is valued sure, but I would need to provide a business case to make a change to the processes, (considering its not my area)

Quote:
Originally Posted by Skie View Post
Virgin sounds like a smashing company if they dont appreciate feedback from their own staff on ways of saving money.
Of course they appreciate feedback, you're putting words into my mouth .. and they taste a bit sour ..

You're basically asking me to go out of my way to give feedback on a issue that doesn't affect me or have anything to do with my job role, when you wont give that feedback yourself ?

---------- Post added at 08:47 ---------- Previous post was at 08:46 ----------

Start a thread on the VM forums and tell the official support team what you think .. get as many people as you can to agree, they can then address it through the correct channels.

At this rate I'll just make the change and see if anyone notices
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